FAQ
PRODUCTS
On the product page, you'll find a size guide and information about the model (e.g., height and size worn), which will help you choose the right fit.
Most ONEHUNDRED clothing has a looser, streetwear fit (oversize), but the exact cut depends on the specific product.
The clothes are made mainly of high-quality cotton (often 100%), sometimes with added stretchy materials – details are always provided on the product page.
Our products undergo a refining process that should significantly prevent them from shrinking in the wash. If you follow the washing instructions (labels), your clothes should not change their size.
Yes - slight differences may occur due to screen settings or photo lighting.
Please contact customer support (via email), and they will help resolve the issue.
ORDERS
If the order has not yet been shipped, it can be changed or canceled. Please contact us by email as soon as possible.
Check your SPAM or Promotions folder. If you still don't see the email - contact us by email.
Yes - after shipment, you will receive a tracking number that allows you to track your package.
Yes, but only before the order is shipped - so it's important to report it quickly. To do this, please contact us via email.
SHIPPING
Delivery time is usually 1 - 2 business days.
Orders are processed in the order they are placed. The standard shipping time is 5 - 10 business days.
RETURNS AND EXCHANGES
Yes, according to the regulations, you have 14 calendar days to return the order from the moment of receipt.
Use our returns form available in the RETURNS AND EXCHANGES tab, and then send the product back to the address indicated on the form.
The cost of return is covered by the customer.
Once the return is received and accepted, a refund will be issued within 14 business days.
Yes - exchange is possible depending on the availability of the size/product. To do this, please contact us via email.
PAYMENTS
You can find all payment methods available in the store in the PAYMENT METHODS tab.
Yes - all transactions are secure.
CONTACT
Contact us by email - contact@the100clth.pl

