Refund policy

In accordance with our Terms of Service, you have the right to withdraw from the contract within 30 days of receiving your order, without giving any reason. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Please return the products, where possible, without signs of use and with their tags. You are liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning (section 10.9 of the Terms of Service).

[ WITHDRAW FROM CONTRACT HERE ]

Below you will find information on how to make a return. Please follow the instructions so that it goes as quickly and smoothly as possible.

1 – Submit your notice of withdrawal

The easiest way is online: click “Withdraw from contract here” (this link is also in the footer of every page of the shop), enter your order number and the e-mail address used for the order, tick the products you are returning and click “Confirm withdrawal”. You do not need an account and you do not have to give a reason. You can return the whole order or only selected products.

You can therefore exercise your right of withdrawal online at https://theonehundred.pl/en/pages/formularz-zwrotu. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by e-mail), including its content and the date and time of its submission, without undue delay. There is nothing to print or fill in on paper.

If you cannot use the online form, e-mail us at help@theonehundred.pl (give your order number and the products you are returning) or send a letter to: ONEHUNDRED.CLTH, ul. Orłowska 43, 88-100 Inowrocław, Poland.

If you paid cash on delivery, we will refund you free of charge by bank transfer. For orders delivered to Poland, the online form asks for your bank account number; for orders delivered to Germany, you can give it after submitting your notice – on the confirmation page or by replying to the confirmation e-mail. If you write to us by e-mail or letter, include your account number.

2 – Pack and send the parcel

Place the products you are returning in a mailing bag or a box – if possible, use the packaging in which you received them. Pack the parcel securely. Put a note with your order number in the parcel – without it your refund may be delayed.

Send the products back without undue delay and no later than 14 days from the day on which you submitted your notice of withdrawal – it is enough to send the parcel before this period expires. The deadline is also met if you send the parcel within 30 days of receiving your order.

You can use any courier or postal service. We recommend a tracked shipment (e.g. InPost) – you can check whether and when the parcel reached us, and the proof of posting is evidence that you have sent the goods back. We do not send confirmations of receipt of parcels. You will be informed about the status of your return once it has been processed.

Return address:

ONEHUNDRED.CLTH
ul. Orłowska 43
88-100 Inowrocław
Poland

Customers in Germany (orders delivered to Germany) send their returns to:
The100clth, Oldenburger Ring 3, 02829 Markersdorf, Germany

Please send your parcel to the address that applies to your order – after you submit your notice online, the form will show it to you.

Contact: help@theonehundred.pl, tel. +48 574 115 943

You bear the direct cost of returning the products. We do not pay for return parcels sent cash on delivery.

3 – Refund

We refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered in our shop), without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal. We may withhold the refund until we have received the returned parcel or proof of its dispatch, whichever is earlier. Usually the refund is made within a few days of receiving your parcel. If you return only part of your order, the delivery costs are not refunded — we refund them when you withdraw from the whole contract. ⚖️

We will refund using the same means of payment as you used for the order (e.g. a card payment is refunded to the card, a Przelewy24 payment via Przelewy24), unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. If you paid cash on delivery, we will refund the money free of charge by bank transfer to the bank account you give us (see step 1).

EXCHANGES

Exchanges are handled individually.

To arrange an exchange, please contact us by e-mail at help@theonehundred.pl — we look at each case separately to offer the best possible solution.

COMPLAINTS

We accept complaints in any form — the fastest way is by e-mail, but you can also send them in writing to: ONEHUNDRED.CLTH, ul. Orłowska 43, 88-100 Inowrocław, Poland. Customers in Germany send the goods they are complaining about to the Markersdorf address given above.

To make a complaint, please contact us at help@theonehundred.pl, describe the situation and — if possible — attach photos of the product. The withdrawal form is for returns without giving a reason – if a product is faulty, please make a complaint; we cover the cost of sending back faulty goods in accordance with sections 11.4 and 11.6 of the Terms of Service.